Delivery, Refunds, Returns
From our Terms and Conditions
7. Providing Goods and Services
We will provide your goods as set out in the Order Confirmation. Mainland UK delivery is charged at £3.50. International delivery charges will be dependant on country. All goods will be carefully packaged by hand.
The information we require from you is your name, address and contact details.
Whilst we aim to deliver your order within 14 days of date the order was placed, we will contact you if this is not possible.
8. Your right to return / refund
Our returns are straightforward and simple. All we ask is that our customers return the items back to us with tags attached and the original packaging. Please include a copy of the invoice inside so that we can trace the order and issue a refund within thirty working days once received back at our studio: The Studio @ Greendale, Ashbrook Drive, Prestbury, SK10 4BY. You will be responsible for the cost of returning the item(s).
If you want to return an item, please tell us by email at email@example.com. Please provide your name, address and details of the order.
Skarlettes®: Customers can try on and return them for a refund if they do not fit, in original packaging and condition, with tags.
Knickers: For hygiene reasons, customers cannot return knickers.
All goods will be inspected on return. Please refrain from wearing deodorant or perfume when trying the products on. We reserve the right to refuse a refund for products which appear worn.